Skype Operations Framework

What is the Skype Operations Framework?

The Skype Operations Framework is a multi-faceted approach to the successful deployment of Skype for Business, incorporating four key elements that have customer success firmly at the center.

The SOF framework provides customers and partners with a standardized approach to successfully plan, deliver and operate Skype for Business by incorporating practical guidance, tools, assets and recommended practices.



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 Skype Operations Framework - Plan, Deliver and Operate

Skype Operations Framework - Plan, Deliver and Operate

SOF Phases

SOF Phases define the Skype for Business online life-cycle which customers and partners work through, adding business value by on-boarding new workloads and features.

•             Plan – gather information and insights to asses, design and prepare for a Skype for Business Online service. Define expected business value, assess readiness for implementation and undertake remediation activities

•             Deliver – transition from deploying on premises to delivering high quality cloud services, by effectively implementing & delivering Skype for Business Online services while driving adoption. Identify areas for improvement by implementing new features and capabilities as these are released to deliver rapid success and additional value

•             Operate –maintain a high quality and reliable Skype for Business Online service. Provide monitoring, reporting, run and support services

The SOF Phases which are represented in the outer ring of the wheel are supported by the inner Stages which have aligned activities, tools and assets. Each Stage is defined to support the Phase’s goals and would be worked through as part of the life-cycle.